Terms & Conditions

•    Tickets bought online are non-refundable.
•    Annual Passes are non-refundable.
•    Tickets may be changed to a different day at our discretion, if we have availability and more than 48 hours notice, for a charge of £1.50 per person - maximum charge of £5 per booking. This extra charge will be payable by card or cashless payment, on arrival at the park. To transfer your booking to another date please email [email protected] with your request, including your booking reference number.
•    Your confirmation of booking and unique reference number will be emailed to you - you will need your unique reference number in order to enter the park.
•    Children under 18 must be accompanied by an adult.
•     It is your responsibility to wear sensible clothing / foot wear and to read and abide by all safety guidelines. Please note that some rides & attractions have height restrictions.
•    The information in our online booking form will only be used to process your booking and to help us understand our customers and improve what we offer. We don’t handle or store any credit card details and we won’t use your details for any other purpose unless we specifically ask for your permission. We take your privacy very seriously - for more details on how we handle personal data please click here to see our privacy policy.
•    We will endeavour to keep all attractions operational during opening hours. Very occasionally, due to our policy of continuing improvement or events beyond our control, some attractions may have to be withdrawn without prior notice. The Milky Way in its absolute discretion reserves the right, without refund or compensation, to close the whole or any part of the Park at any time.
•     We reserve the right, at our absolute discretion, to refuse admission to the Park, ban from entry to the Park, or remove from the Park without right to refund any person who acts in a manner that the management of The Milky Way feel to be inappropriate and/or undesirable.
•    In the interests of the public and the health and safety of our visitors, The Milky Way reserves the right to refuse entry to the Park in the event that the capacity for visitors at the Park is reached and/or exceeded.